Support manager for Francophone’s Agents in telecom environment;
 Manage tickets, daily checks, and bring helps to close incidents;
 Responsible of non-technical users training in IT basics;
 Approve vendors used by the organization and monitors their financial condition;
 Monitor major projects, priorities, standards, procedures, and overall IT performance;
 Coordinate priorities between IGA and  IBM users department;
 Review the adequacy and allocation of DCS resources in terms of personnel, equipment, and service levels;
 Responsible of users security compliance;
  Hardware and software Support (SSA)  - Support Level 2/3
