Support Engineer with 6+ years of work experience supporting enterprise level environments with a strong understanding of servers such as Microsoft Exchange 2016. Expertise in Project Management, troubleshooting cloud-based software, Windows OS, Mac OS X, Apple iOS, and android devices, with a technical knowledge of Cisco security appliances, Active Directory, DHCP, DNS, SFTP, LAN, Wi‐Fi, and Virtual Machines. Constantly recognized for providing an exceptional level of customer service      and communication.