 As an E-Level (team Lead)Engineer  I coordinate actions for relationship improvement  with IT customers in Morocco,Tunisia, Niger,Ivory coast  and Burkina Faso in order to offer best support reaction ;
 Have charge of Vmware ESXIs installation and upgrade, VCenter installation with SSO, Viirtual machines creation and configuration (AIX, Windows Server, REDHAT), storage provisioning ;
 Servicing and Fixing of IBM, HP & Ericson equipment.  Tape drives and Servers (X Series and P Series) System storage DS4000, DS5000 Series, Flex system, Storwize V7000 V3700 etc;
 Acting as an IBM & HP systems (Red hat and Microsoft Windows server Oss) support manager in Airtel and ECOBANK Burkina Faso offices;
 Coordinate Installation of Systems & software across several countries ;
 Take charge and resolve problems related to storages,  VCenter , Vmware virtual machines and ESXIs;
 Evaluate and recommend tools, utilities and best practices which could improve performance of the support team and also participate in systems security care.  
 Work to service level set out in the contract and Systems/application support in Airtel and ECOBANK offices;
 Participate in Project work and plans trainings when required;
  Report to management on a daily basis all list of works done and works that need approval.
