I work as Technical remote support Engineer, Various Spoc of Burkina Faso for IBM (IGA). Actively involved in Troubleshooting IBMs’ hardware, Software related. I have furnished good Technical skills.
 I am responsible for taking care of IBM Assets and actively involved in Troubleshooting hardware, Software related problems Generate reports to meet specific IT requirements of users. Ensure installation of standard software. Train users to use the network effectively. Ensuring systems are secured from external threats like hacking/virus attacks, including regular checks.
 Providing Support to internal staff that includes software & patches installation, updates, migrations and hardware deployment.  
 Installing, configuring and troubleshooting of Domino,TSRM, Lotus Notes, and AT&T & WECM.
 Troubleshooting Network Connectivity issues
 Responsible for configuring TCP/IP configuration.
 Responsible for Troubleshooting of Operating System owned by IBM (Windows, REDHAT…)
 Responsible for configuring LAN, and WLAN
